Senior IT Support Specialist

We are looking for a **Senior IT Support Specialist** to join an outstaff project with our client. You will provide day-to-day IT support to the client’s staff and work closely with an IT Specialist in Norway and an international IT team. The working hours are **Monday–Friday, 08:30–16:30 Oslo time**. You will report to the **Head of IT** and collaborate closely with the client’s IT Specialist in Norway and the international IT team. ### Responsibilities: * Provide efficient IT support to employees and handle technical issues. * Triage tickets through Freshservice and ensure timely responses and resolution. * Support the Microsoft 365 environment: Teams, Outlook, Word, Excel, PowerPoint, Planner, etc. * Support Windows 11, Microsoft Intune, and Windows Server / Active Directory environments. * Handle employee onboarding and offboarding, including accounts, passwords, access, and documentation. * Perform basic networking and system administration tasks. * Work with NinjaOne for IT management and support activities. * Manage IT tasks and documentation in Jira and Confluence. * Support printers and other workplace IT equipment. * Follow regular IT routines and established processes. * Escalate complex issues to the IT Specialist in Norway or the international IT team. * Identify and communicate potential IT risks and issues. ### Requirements: * Strong experience in IT Support / System Administration. * Hands-on experience with **Microsoft 365, Microsoft Intune, Active Directory, and Windows environments**. * Good knowledge of basic networking and system administration. * Experience with IT ticketing/service desk processes. * Experience with employee onboarding and offboarding. * Ability to provide remote support and troubleshoot issues independently. * Proactive, service-minded, and positive approach to supporting employees. * Strong English communication skills. ### **We offer:** * 20+ personal days for rest per year (10 days allocated every 6 months; unused days do not expire) * Up to 12 official public holidays per year (each employee can decide how many to use) * Birthday day off * Reimbursement of 5 sick days per year * Partial compensation for external courses/conferences (after the completion of the Adaptation Period) * Partial compensation for external professional certifications * Reimbursement for sports or massage * Large library with a scheduled purchase of new books every half a year * Yearly Individual Development Plan (after the completion of the Adaptation Period)