Technical Support Engineer (night shifts)

We’re looking for a Technical Support Engineer to join our remote team and ensure smooth operation of our applications during weekday night shifts. Schedule: Monday–Friday, 00:00–08:00 (GMT+3) Location: Remote What you’ll do - Provide prompt, professional support via chat, email, and ticketing tools - Monitor infrastructure & app health to ensure uptime and performance - Troubleshoot bugs; escalate critical issues to the engineering team when needed - Run routine checks on cloud services and resolve infra-level problems - Log incidents, track resolutions, and evolve our internal knowledge base - Partner with Engineering & QA for smooth handovers and clear communication What we’re looking for: - Сonversational English level: at least Upper-Intermediate, and if it's higher, that's even better. - 6+ months experience with Python & Django OR no commercial experience but: - Completed relevant courses/bootcamps (e.g., Python, Django, Databases, AWS) - Strong technical fundamentals (data types, HTTP, REST, git, basic Linux, debugging) - Hands-on projects (pet projects, labs, or internships) — GitHub links welcome - Good knowledge of PostgreSQL (or another relational DB) - Familiarity with AWS (EC2, S3) — basics are fine - Solid analytical & debugging skills - Basic understanding of REST APIs and front-end (HTML, CSS, JavaScript) - Clear communicator; comfortable working independently and as part of a team Nice to have - Experience with Docker/Kubernetes and CI/CD pipelines - Knowledge of web app security principles - Background in Agile/Scrum environments If you like staying ahead of problems and owning the night shift, we’d love to hear from you.