Junior Technical Support Engineer

We are looking for a Junior Technical Support Engineer to join our team, develop technical skills, troubleshoot real-world issues, and grow professionally alongside experienced specialists. Requirements: - At least 6 months of experience in Technical Support, IT Support, or a similar technical role; - Practical understanding of Windows and/or Linux installation and configuration; - Basic knowledge of firewall configuration, web server concepts (IIS), TCP/IP, and other network protocols; - Understanding of deployment processes and the Software Development Life Cycle (SDLC); - Experience with technical troubleshooting, issue investigation, and problem-solving; - Analytical thinking and attention to detail; - Strong written and verbal English communication skills; - Ability to prioritize tasks, work independently, and take a proactive approach; - Good communication skills and the ability to remain calm under pressure; - Willingness to learn and continuously improve technical expertise. Responsibilities: - Monitor application error messages and investigate issues on a daily basis; - Perform monthly monitoring activities and system health checks; - Install, update, and maintain system environments; - Process initial Service Change Requests and escalate them to the appropriate support level when necessary; - Troubleshoot incidents related to software configuration, system functionality, and installations; - Investigate assigned service requests, identify root causes, and document Root Cause Analysis (RCA) findings; - Provide regular updates on assigned incidents and service requests; - Collaborate with team members to ensure timely issue resolution and stable system performance. Would Be a Plus: - Understanding of Agile methodologies, particularly Scrum; - Experience with ticketing systems and technical documentation; - Basic task planning and prioritization skills; - Strong organizational skills, self-discipline, and time management; - A detail-oriented and results-driven approach. What We Offer: - Work format: remote or office (if you wish); - Work schedule: Monday to Friday, 10:00–19:00; - Practical experience working with internal projects and real technical tasks; - Collaboration with experienced professionals who are willing to share their knowledge and expertise; - Opportunities for professional development and career growth within [компания]; - No time trackers or unnecessary bureaucracy; - Gifts for birthdays and professional holidays; - Participation in internal and external company events.