Data Analyst

📍 Client & contract: lead international bank | B2B 🗣️ Recruitment: phone screen with our recruiter + on on-line meeting with the hiring managers 🗺️ Hybrid work: 6 days per month from the office in Cracow About the project: We are looking for a Data Analyst who can turn complex operational and user experience data into practical insights that improve internal technology services. In this role, you will work closely with cross-functional teams to understand how users interact with IT services, identify friction points, and build clear visibility around service performance. This is a strong opportunity for someone who enjoys combining analytics, dashboard creation, and process automation to influence how digital services evolve. What's in it for you: Prestigious position at one of the world's largest banks Stable, long-term projects Competitive salary with a B2B contract Hybrid work (6 days per month from the office in Cracow) and flexible working hours Private healthcare and multisport card Personal growth and development opportunities with the possibility to rotate between projects Referral program and company events Convenient parking Daily tasks: - Identify, gather and integrate data from multiple sources including IT systems, service desks, monitoring tools and customer experience platforms - Define and maintain key metrics for tracking customer IT journeys and service performance - Analyse user behaviour across IT services to identify trends, pain points and optimization opportunities - Translate data into clear, actionable recommendations for operational and strategic improvements - Design and maintain dashboards that clearly communicate performance and experience metrics - Present insights in a clear and accessible way Experience of data visualization tools and dashboard design Strong analytical and problem-solving skills , with the ability to make data-driven decisions Experience of working with tools like: ServiceNow, Jira, GCP Looker Studio, SQL An automation focused mindset Python and Splunk are nice to have Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders Knowledge of Agile methodologies and project management frameworks Familiarity with emerging technologies and industry trends Must have: Data visualization, Dashboarding, ServiceNow, Jira, Looker Studio, SQL, Data analysis, Agile Nice to have: Splunk, Python