Incident & Change Management DevOps Engineer

Required skills: Documentation, Security, Linux, Unix, SQL, Change Management, Operations, Configuration management, oracle database, maintenance Incident & Change Management DevOps Engineer The Incident, Change & DevOps Engineer is responsible for ensuring the stability, availability, and continuous improvement of business-critical applications and services within production and pre-production environments. This role combines operational excellence, incident management, deployment activities, troubleshooting expertise, automation, and cross-functional collaboration to support the delivery of reliable services. Strong English communication skills are required to collaborate with international teams. French is considered a plus but is not mandatory. Key Responsibilities Incident & Problem Management Manage production incidents and service disruptions, ensuring timely diagnosis, escalation, and resolution. Perform root cause analysis and contribute to long-term corrective actions. Troubleshoot application, infrastructure, database, and integration issues. Coordinate incident resolution activities across development, infrastructure, and business teams. Change & Release Management Execute and validate application deployments in Pre-Production and Production environments. Review, implement, and monitor production changes in accordance with change management procedures. Ensure deployment quality, rollback readiness, and post-deployment validation. Participate in release planning and deployment coordination activities. DevOps & Automation Identify repetitive operational tasks and implement automation solutions. Develop and maintain scripts and tools to improve operational efficiency. Contribute to CI/CD pipeline improvements and release automation initiatives. Support infrastructure-as-code and configuration management practices. Production Support & Operations Monitor applications, batch jobs, and business-critical processes. Ensure successful execution of scheduled workloads and operational processes. Support production environments and guarantee service continuity. Participate in on-call and operational support activities when required. Documentation & Project Support Produce technical documentation for new projects and operational processes. Create deployment guides, runbooks, troubleshooting procedures, and operational standards. Ensure knowledge transfer and operational readiness for new applications and services. Maintain accurate and up-to-date technical documentation. Database & Application Support Support Oracle database environments through operational SQL activities. Execute data validation and maintenance activities when required. Support integrations, file transfers, and business process workflows. Required Technical Skills Operating Systems & Infrastructure Linux / Unix Administration Red Hat Enterprise Linux Shell Scripting (Bash) Databases Oracle Database SQL SQL Developer SQL*Plus DevOps & Automation GitHub CI/CD Pipelines Azure DevOps Azure Release Management Ansible Infrastructure Automation Application & Operations Salesforce UC4 / Automic Workload Automation Batch Processing & Scheduling Application Monitoring Production Support Incident Management Change Management Security & Access Management CyberArk Privileged Access Management Cloud & Modern Platforms AWS Azure SRE Principles and Operational Excellence Soft Skills Strong analytical and troubleshooting skills Autonomous and proactive mindset Ability to work under pressure in production environments Strong communication skills in English Collaborative approach with international teams Problem-solving orientation Documentation and knowledge-sharing capabilities Ownership and accountability Continuous improvement mindset Qualifications & Experience Experience in Application Production Support, DevOps, SRE, or IT Operations roles. Proven experience managing incidents, changes, and production deployments. Strong Linux and Oracle troubleshooting capabilities. Experience with automation and scripting. Experience working in enterprise and business-critical environments. Ability to manage multiple priorities while maintaining service quality.