Head of Operations - General Insurance & Personal Line

Head of Operations - General Insurance & Personal Line Location: Hong Kong Reports to: Managing Director Budget for the role : HKD1m-1.2m base Max Job Summary Lead and optimize daily operations for GI & Life, ensuring efficiency, compliance, and customer satisfaction. Manage a team of 22 across policy admin, customer service, and IT. Key Responsibilities Oversee daily operations (policy admin, customer service, IT). Turn company goals into actionable plans. Improve processes to save costs and boost efficiency. Guide IT strategy for better systems and digital growth. Set and track KPIs to measure performance. Ensure compliance with regulations. Lead, mentor, and develop the team. Improve customer experience and retention. Manage third-party vendors (TPAs, tech providers). Requirements 10+ years in insurance operations in GI is a must, experience in life is preferred. 3+ years in a senior leadership role. Experience in process improvement and tech projects. Strong leadership and communication skills. Knowledge of insurance regulations. Bachelors degree (MBA a plus).