Conversational Developer

Joining [компания] in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Leeds offers a dynamic work environment with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, [компания] Leeds is the perfect place to make your mark and grow your career. Key Responsibilities Build Impactful Conversational Experiences: Design and deliver intelligent bots for both chat and voice channels, creating seamless customer journeys across web, WhatsApp, Facebook, and voice platforms. Work with Cutting-Edge AI Technologies: Implement conversational solutions powered by Generative AI (LLMs) and Agentic AI systems , enabling next-gen automation and personalization. Design End-to-End Architectures: Take ownership of the full solution — from ideation, wireframing, and flow design to API integration and production deployment. Collaborate with Cross-Functional Teams: Work closely with Product, Engineering, and Customer Service teams to align conversational solutions with business goals and deliver measurable impact. Influence the Future of Automation: Drive innovation, propose enhancements, and shape best practices to scale conversational AI across the organization. Skills, Knowledge & Expertise Conversational AI Platforms: Expertise in Yellow.ai, Rasa, Dialogflow CX/ES, Cognigy, Kore.ai, or Microsoft Bot Framework. Custom Flow Design: Experience building dynamic bot flows, NLP tuning, fallback handling, and multi-language support. Channel Integrations: Ability to integrate bots across Web, WhatsApp, Facebook Messenger, and Voice (Dialogflow, Amazon Lex). Scripting Skills: Proficiency in JavaScript, Node.js, or Python for creating custom logic and dynamic responses. NLP Expertise: Strong understanding of intent/entity recognition, NER, slot-filling, dialogue state management, and conversation memory. Generative AI (LLM): Hands-on experience with OpenAI GPT, Claude, Cohere, and prompt engineering (zero-shot, few-shot). Experience with Agentic AI systems is a strong plus. Voice Bot Development: Knowledge of STT/TTS integration and designing voice-optimized dialogues. API & Backend Experience: Strong understanding of RESTful APIs, webhooks, and event-driven architecture. Zendesk Experience: Familiarity with Zendesk Support, ZIS, or Ticketing API for bot-to-agent handoff and ticket automation (preferred). Analytical & Problem-Solving Mindset: Ability to use analytics to monitor bot performance, reduce fallback rates, and iteratively improve solutions. Collaboration & Communication Skills: Comfortable working with diverse teams and simplifying complex solutions for both technical and non-technical stakeholders. Adaptability: Thrives in a fast-paced, evolving environment, and proactively contributes to improving products and processes.