Product Support Manager
Коротко
Leads Product Support Specialists, manages executive escalations, analyzes data, reports KPIs, coordinates process and tooling improvements. · Needs: Joins global incident on-call rotation.
Описание от работодателя
You will lead and develop Product Support Specialists, manage executive escalations through resolution, and improve support operations. You will analyze data, report KPIs, coordinate process and tooling improvements across functions, and join the global incident on-call rotation.