Sales Development Representative

Internal Applicants Only! [компания] is an online payment services provider used by more than 30,000 websites globally that supports the needs of both new and established businesses in the ecommerce and online space. [компания] has been offering industry-leading solutions since 1998. As a Sales Development Representative (SDR), you are the first point of contact with every prospect wanting to learn more about [компания]’s merchant services. The objective of the SDR is to qualify prospects and provide relevant solutions based on [компания]’s offerings and the prospect’s needs. The goal of the compensation plan is to motivate and reward a company-first perspective aimed at closing new business and generating positive revenue growth. Location: Serbia Working hours (two job openings): - Shift 1: 4am-12pm MST - Shift 2: 8am-4pm MST Key Job Requirements: - Qualify inbound leads via phone, email, and chat to maintain high engagement levels and meet internal response time SLAs. - Execute discovery calls focused on uncovering merchant pain points and business objectives rather than lead-off feature pitching. - Manage and document all activity within Pipedrive, ensuring lead status, contact history, and qualification notes are current and actionable. - Conduct initial risk and compliance screening to ensure prospective merchants align with [компания]’s acceptable use policies and card network standards. - Transition qualified opportunities to Account Executives by providing a detailed briefing on the prospect's "reason for change" and potential ROI. - Partner with Marketing to refine lead scoring criteria and provide insights into the effectiveness of current inbound campaigns. Key Skills and Qualifications: - Prefferably 1–2 years of experience in an inbound sales development or lead qualification role - Proficiency with Microsoft Dynamics, Salesforce, Pipedrive, or similar CRM systems, including experience managing lead statuses and sales activities. - Exceptional written and verbal communication skills, with a proven ability to conduct deep discovery calls and articulate value propositions. - Basic understanding of merchant services, credit card processing, or payment compliance standards. - Experience in using digital writing and productivity aids to maintain a high standard of professional outreach. - A self-starter with a disciplined mentality for qualifying leads and a commitment to continuous learning in the payments space. This is an exciting opportunity to work with a highly innovative and creative team, in a great working environment. Originally posted on Himalayas