Unified Communications & Cloud Platforms Administrator

WE ARE HIRING: Unified Communications & Cloud Platforms Administrator Company Industry: Legal Services / Property Law Location: Colombo, Sri Lanka (On-site) Employment Type: Full-time Experience Level: 3–4 years Role Overview The Unified Communications & Cloud Platforms Administrator is responsible for managing and supporting enterprise telephony and cloud communication platforms. The role requires a hands-on, detail-oriented professional capable of diagnosing and resolving complex communication issues, managing cloud-based systems, and leveraging data insights to improve day-to-day communications operations. Key Responsibilities Manage, configure, and maintain unified communications and cloud platform environments, ensuring performance, availability, and reliability Provide Tier 2 / Tier 3 support by diagnosing and resolving complex issues across communication and data platforms, including call routing, IVR logic, and workflow failures Analyze call logs using SQL queries and data insights to improve call flows, routing, and operational performance Implement and optimize integrations, automation, and workflows between telephony platforms and business systems Ensure security, compliance, access controls, and data protection in line with organizational and industry standards Oversee vendor relationships, licensing, renewals, and escalations for unified communications platforms Maintain clear technical documentation and support internal teams through training and best-practice guidance Qualifications & Experience Educational Qualifications Bachelors Degree in Information Technology , Computer Science , Telecommunications , Networking , or a related field Experience 3–4 years of proven experience administering and troubleshooting unified communications platforms and cloud-based data environments Technical Skills Strong experience with RingCentral , Twilio , and cloud-based data platforms Sound knowledge of SQL , Node.js , and Python Strong understanding of VoIP systems , APIs , and cloud integrations Familiarity with data lake architecture and data governance principles Certifications (Optional / Added Advantage) Cisco CCNA / CCNP (Voice or Collaboration) Microsoft Teams Voice Engineer certification CompTIA Network+ Skills & Competencies Excellent problem-solving and analytical skills Strong communication and stakeholder engagement abilities Ability to work independently and manage multiple priorities Detail-oriented and operationally focused mindset Ready to Take Your Career to New Heights? Were InTalent Asia , your trusted recruitment partner in Sri Lanka, connecting cloud and communications professionals with high-impact technology roles. At InTalent Asia, we dont just recruit—we help architect long-term career success. Apply now and see how you can be the perfect fit for this opportunity! #InTalentAsia #CareerOpportunity #JobVacancy #UnifiedCommunications #CloudAdministrator #VoIPJobs #ITCareers #TechJobs #ElevateYourCareer