IT Support Consultant

Required skills: Documentation, Helpdesk, IT Support, MacOS, Operations, Artificial Intelligence (AI), Provisioning, Service Management, Atlassian JIRA, Microsoft Platform Start date: ASAP Length: 6 months Scope: 100 %, full-time Level: Mid-level Location: On-site, 5 days per week About the team The IT Enablement function exists to make the company run as smoothly as possible: secure, automated, and improving over time. The helpdesk team is the front door for every technical question an employee has. It is a dedicated pod focused entirely on keeping people unblocked, working through a shared, AI-native service desk with common SLAs and automated routing. What you'll be doing Own second-line tickets in the shared service desk: the issues that need real troubleshooting, not just a reset. Be a technical anchor for the helpdesk pod: unblock the junior consultant, share patterns, and raise the quality bar on resolutions. Run the technology side of new-hire onboarding: devices staged, accounts and access provisioned, day-one setup done right. Manage the local hardware lifecycle: provisioning, stock, repairs, and returns. Spot recurring issues and turn them into fixes, documentation, or automation rather than repeat tickets. Who you are 3–4 years of experience in IT support or IT operations, with real depth in a modern Apple-first environment. Strong working knowledge of our tech stack, or most of it, and the ability to close the gaps fast: macOS, Jamf, Apple Business Manager, 1Password, Zoom, Meraki. A customer mindset paired with technical judgment: you know when to fix, when to escalate, and how to communicate either way. Steady under load: you keep the queue moving and the tone calm, even on a bad day. Comfortable on-site five days a week. This is a hands-on, in-person role. Nice to have Experience running support through an AI-assisted / agentic ITSM. We run an AI-native platform; ServiceNow, Jira Service Management, or Freshservice experience transfers well. AV and conferencing exposure (Neat, Zoom Rooms). Scripting or automation for repetitive support work. Experience mentoring or onboarding junior support staff.