Process Improvement Analyst

Process Improvement Analyst Darlington (hybrid working) 2 days per week in the Darlington office, with flexibility depending on business needs and stakeholder engagement. About the role At Railpen, we take a long-term view, protecting the future of the railways’ pension schemes through thoughtful decisions made today. We’re looking for a Process Improvement Analyst to help us analyse, redesign and improve the processes that support our members and colleagues. Working within our Process Engineering team, you’ll support an important transformation project focused on preparing our services for future demand. You’ll work closely with stakeholders across Member Services and the wider organisation to understand current ways of working, identify pain points and risks, and turn complex requirements into practical, scalable improvements. This is an opportunity to contribute to meaningful change, improve operational efficiency and help shape processes that deliver better outcomes for our members and colleagues To learn more about Railpen including our values, culture and purpose, visit our careers page here . What you’ll be doing Analysing end-to-end business processes to identify inefficiencies, risks and opportunities for improvement Mapping current and future-state processes, including As-Is and To-Be models Facilitating workshops and gathering requirements from stakeholders and subject matter experts Translating business needs into clear requirements, process documentation and practical recommendations Assessing how proposed changes could affect operations, systems, data, customers and other teams Using quantitative and qualitative insight to build measurable benefit cases for change Supporting the design and delivery of solutions that improve efficiency, compliance and member outcomes Producing clear documentation, including process maps, functional specifications, standard operating procedures and supporting materials Working collaboratively across teams to communicate change and support successful implementation These responsibilities reflect the role’s focus on process analysis, requirements engineering, impact assessment, benefits realisation and clear process documentation. What we’re looking for You’ll bring hands-on experience of analysing and improving complex business processes. You’ll be comfortable working with stakeholders to understand challenges, explore requirements and design improvements that are practical, measurable and aligned with wider organisational goals. Essential Experience analysing, redesigning and improving end-to-end business processes Hands-on experience creating current and future-state process maps, including As-Is and To-Be models Experience gathering, documenting and validating business requirements Confidence facilitating workshops and engaging with stakeholders at different levels Strong analytical and problem-solving skills, with the ability to turn information and insight into clear recommendations Experience supporting process improvement, business change or transformation initiatives Effective written and verbal communication skills, including the ability to explain complex information clearly The confidence to challenge constructively, influence decisions and build effective working relationships Experience producing clear process documentation and stakeholder-focused recommendations Desirable Knowledge of Lean, Six Sigma or other continuous improvement methodologies Experience using process mapping or process modelling tools Experience working in a complex operational, customer-focused or regulated environment Experience within pensions or financial services Pensions or financial services experience was positioned as advantageous rather than essential in the previous advert, allowing the role to remain accessible to candidates with strong transferable process improvement expertise. Why is this role exciting now? Railpen is evolving the way services are delivered and preparing for future demand. This role will place you at the heart of that change, giving you the opportunity to influence how processes are designed, improve experiences for members and colleagues, and help shape the future operating model of Member Services. You’ll be able to follow improvements from initial analysis and requirements gathering through to practical recommendations and measurable benefits, seeing the impact of your work across a significant transformation programme. What you’ll get in return A competitive salary (depending on experience) 28 days annual leave plus bank holidays (pro rata to the length of the contract) Defined Contribution Pension We support hybrid and flexible working To learn more about our benefits, click here Next steps If you’re excited by the opportunity to make a meaningful contribution and grow your career with us, we encourage you to apply by 9th October 2026. Inclusion at Railpen At Railpen, diversity, equity and inclusion are core to who we are. We’re committed to creating a workplace where everyone feels respected, supported and able to thrive. Our mission to secure a better future for our members is strengthened by the different perspectives and experiences our people bring. We are transparent about our gender pay gap and are actively committed to addressing it through fair and inclusive recruitment, progression and reward practices. We respect and support individuals’ pronouns and encourage colleagues to share them if they feel comfortable to do so. We’re proud to be an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate on the basis of age, ethnicity, religion, sex, sexual orientation, gender identity, disability. neurodiversity, or any other protected characteristic. If you need adjustments during the recruitment process, just let us know.