Lead of Application Support

Reporting to:  Chief Technology Officer Role Highlights -Define, develop, and implement service support processes, tools, templates, and methodologies, Train, coach, and mentor application support team. -Manage multiple, concurrent issue/request from initiation through delivery, ensuring that all requests are completed on time  Essential Duties & Responsibilities: Define, develop, and implement service support processes, tools, templates, and methodologies to be used across the organization. Train, coach, and mentor application support team in the use of these processes, tools, templates, and methodologies Manage multiple, concurrent issue/request from initiation through delivery, ensuring that all requests are completed on time and to the required level of quality. Providing software application support Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Consulting with the software development team, internal users, and clients to improve application performance. Documenting processes and monitoring application performance. Successful Candidate: 5+ years experience in project management, IT Application Support 2-3 years experience in management team Age should be at least 32 years old but not over 43 years old. Good communication, management, and teamwork skills A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or related field. Ability to manage code migration, document configuration changes, and monitor performance. Exceptional communication skills. Noted: -Need who overseeing the business operation (management 80%, Technical 20%)  -Knowledge in AWS PostgreSQL (Database), Next.Js. -Have subordinates 3 members in a team