Solutions Engineer (Consulting & Managed Services)

Essential Duties and Responsibilities: 1. Technical Implementation & Support Execute baseline configurations and deployments following SOPs. Perform L1 incident response, diagnostics, log collection and escalate as required. Proactive conduct daily monitoring, health checks and preventive maintenance. Support Managed Services operational tasks including checklist, service logs and patch validation. Execute QA & testing tasks following standard checklists. Maintain accurate issue logs and report recurrent problems to seniors. 2. Customer Coordination & Communication Provide customer updates under supervision and log requirements accurately Participate in customer calls for technical updates and requirement clarification Prepare customer presentations, technical reports and troubleshooting summaries 3. Collaboration with Senior Engineers, Specialists & Architects Work with CDM/SDM to align on operational expectations Support Senior Specialists in requirement validation and technical clarifications Support Solutions Architects by preparing documentation, diagrams and deployment artifacts Participate in internal review sessions and learn architectural best practices 4. Operational Tasks & Continuous Improvement Maintain deployment notes, KBs, runbooks and SOPs Assist in updating knowledge bases and technical guides Identify improvements in SOPs and operational processes Participate in continuous learning with partners, vendors and Microsoft Education and/or Work Experience Requirements: Bachelor's Degree in Computer Science/Information Technology or Diploma with 3 years working experiences in relevant field. Experience in an enterprise or SI environment (Microsoft preferred) Strong verbal and written communication skills. Knowledgeable in Microsoft technologies or relevant skills. Microsoft Certification with experience in Microsoft Azure or Microsoft 365 as a bonus. Willingness to work late hours to meet customer deadlines. Open to feedback and continuous improvement, good interpersonal skills with the ability to drive change in unstructured environments. Must be able to work on a rotational shift arrangement when required.