Business Analyst (BU)

Job Description: We are looking for a Business Analyst, He/she will play a critical role in the implementation of a new core insurance system by gathering and documenting business requirements, analyzing processes, and ensuring the solution meets business needs. This role requires a deep understanding of the insurance industry, excellent analytical skills, and the ability to communicate effectively with both technical and non-technical stakeholders Key Responsibilities: Requirement Gathering - Work closely with business owners, stakeholders, and end-users to gather detailed business requirements. - Conduct requirement workshops, interviews, and surveys to capture business needs. - Document and prioritize business requirements and ensure they are aligned with the project goals. Business Process Analysis - Analyze existing business processes and workflows to identify areas for improvement. - Develop process models and workflows to illustrate the current and future states. - Collaborate with stakeholders to validate and refine process improvements. Functional Specification Development - Translate business requirements into functional specifications for the technical team. - Ensure functional specifications are comprehensive, clear, and meet the business objectives. - Work with developers to ensure they understand the requirements and provide necessary clarifications. Solution Design and Validation - Assist in the design of the new core insurance system to ensure it meets business requirements. - Conduct gap analysis to identify discrepancies between business requirements and system capabilities. - Participate in system validation and user acceptance testing (UAT) to ensure the solution meets the needs of the business. Stakeholder Communication - Serve as a liaison between business users and the technical team. - Facilitate communication and collaboration among stakeholders to ensure alignment and understanding. - Provide regular updates to stakeholders on the status of requirement gathering and analysis activities. Documentation - Create and maintain detailed documentation, including business requirements documents (BRDs), functional specifications, process maps, and user guides. - Ensure all documentation is accurate, up-to-date, and easily accessible to relevant stakeholders. Training and Support - Develop and deliver training materials for end-users to ensure a smooth transition to the new system. - Provide post-implementation support to address any issues and ensure the system is functioning as expected Qualifications: - Bachelors degree or higher in Business Administration, Information Technology or other related fields. - A minimum 2-3 years with Business Analyst or in a related role. - Proficient in business analysis tools and software (e.g., Visio, JIRA, Confluence). - Strong analytical, problem-solving, and critical-thinking skills. - Detail-oriented with strong organizational skills. - Proficiency in requirement gathering techniques, process modeling, and documentation. - Strong collaboration and team-working to collaborate effectively with cross-functional teams - Knowledge of Agile development methodologies. - Proficiency in documentation in both Thai and English.