Technical Support & Dispatch Team Lead (f/m/x)

2817697 IONITY GmbH Remote Work Germany Network Operations Permanent Employee Technical Support & Dispatch Team Lead (f/m/x) Your mission Your responsibilities Lead and coordinate daily L2 Support & Field Dispatch activities, including prioritisation and workload distribution. Own and continuously improve the  Jira ICSM ticket handling process , ensuring clear priorities, responsibilities, escalation paths and timely resolution. Drive a centralised, market-independent way of working , reducing regional and individual dependencies. Standardise and streamline processes across regions and eliminate unnecessary manual steps and handovers. Identify opportunities for  automation, digitalisation and efficiency improvements . Promote Lean principles and actively drive continuous improvement initiatives and workshops. Monitor operational KPIs, ticket backlog, aging and workload, and initiate corrective actions where needed. Ensure effective cooperation between L2, FSEs, service partners and other internal stakeholders. Develop team competencies, promote knowledge sharing and reduce dependency on individual experts. Support the Head of Field Operations with operational performance, risks and improvement initiatives. ]]> Your profile Strong knowledge of IONITY's internal operational processes and current ticket handling setup. Hands-on experience with Jira ICSM and a solid understanding of the existing workflows, ticket structures and operational interfaces. Experience in Level 2 Support, Field Dispatch, technical operations or a comparable operational environment. Structured, analytical and process-oriented way of working. Strong  Lean / continuous improvement mindset  with the ability to challenge existing ways of working. Ability to identify inefficiencies and turn them into practical and scalable improvements. Strong ownership, prioritization and problem-solving skills. Experience in coordinating or leading people is an advantage. Strong communication and stakeholder-management skills. Good understanding of IONITY's charging infrastructure and Field Operations environment. Fluent English; additional European languages are a plus. ]]> permanent experienced full-time production_and_operations_planning production_and_operations 2026-09-28T15:09:54+00:00