TechOps Engineer

A TechOps Engineer is responsible for the reliability, performance, and operational readiness of production systems supporting a digital streaming platform. The role combines production operations, cloud engineering, incident management, observability, automation, and stakeholder/customer communication in a 24x7 environment Why Join DAZN? Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a dynamic work environment with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career. Key Responsibilities Manage production operations, service reliability, availability, SLAs/KPIs, and customer-impacting issues. Operate and troubleshoot AWS cloud services, Terraform infrastructure, and GitHub-based deployments. Monitor and improve observability using Coralogix, New Relic, Grafana, and AWS monitoring tools. Lead incident, problem, and change management, including RCA, escalations, and post-incident actions. Develop Python/script-based automation and leverage AI/LLMs for operational efficiency and incident analysis. Drive continuous service improvement through monitoring, automation, runbooks, resilience, and stakeholder management. Skills, Knowledge & Expertise Experience operating production systems in a cloud environment, preferably AWS . Working knowledge of GitHub, Terraform, SQL, APIs, and CI/CD/deployment concepts. Practical experience with observability and monitoring platforms such as Coralogix, New Relic, Grafana, and cloud monitoring tools. Strong incident-management experience, including handling P1/P2 or other high-severity issues. Familiarity with ITIL processes and tooling such as Jira. Scripting experience, particularly Python; exposure to AI/LLM tools and automation is desirable. Experience in digital media, streaming, OTT, or other high-availability consumer platforms is highly valuable. Strong written and verbal communication skills, including the ability to communicate technical issues to non-technical and senior stakeholders. Willingness to participate in a 24x7 operational roster, including nights, weekends, and on-call support.