Lead ServiceNow Analyst

Required skills: ServiceNow, ITSM, CSM, IRM, GRC, TPRM, User Stories, acceptance criteria, Business Analysis We are looking for an experienced Lead ServiceNow Business Analyst to join a growing ServiceNow practice and play a key role in driving enterprise-wide transformation initiatives. 🗝️Full-time 🗝️Remote work (from any location in Poland) or hybrid from Warsaw - you choose! Key Responsibilities Lead business analysis activities across multiple ServiceNow domains. Facilitate workshops and collaborate with business and technology stakeholders to understand and document requirements. Drive requirements gathering, prioritization, traceability, and documentation. Define and promote business analysis standards, methodologies, and governance practices. Ensure requirements align with platform standardization and long-term sustainability objectives. Support initiatives across ITSM, CSM, IRM/GRC, TPRM, Privacy, and broader service management capabilities. Contribute to operating model development, governance frameworks, and service ownership structures. Lead operational readiness, user adoption, onboarding, and knowledge transfer activities. Act as a trusted advisor between business teams, platform teams, and implementation partners. Ensure clear alignment between business objectives, requirements, testing, deployment readiness, and post-implementation improvements. Mentor Business Analysts and contribute to capability development within the team. Requirements 7+ years of Business Analysis experience, including a minimum of 3 years focused on ServiceNow. Strong hands-on experience with ServiceNow ITSM and CSM. Experience with IRM/GRC, including TPRM and Privacy Management, is highly desirable. Proven experience gathering, managing, prioritizing, and documenting business requirements in complex enterprise environments. Experience facilitating workshops and working closely with business stakeholders, product owners, architects, engineers. Experience supporting enterprise platforms through implementation, transition, stabilization, adoption, and continuous improvement phases. Proven experience designing or supporting operating models, governance frameworks, service ownership, and platform governance initiatives. Experience working on large-scale enterprise transformation programs and collaborating with international, distributed teams. Experience with greenfield ServiceNow implementations. Advanced English (C1 level or higher). ServiceNow CSA certification required or highly preferred; CIS certifications and CBAP (or equivalent) are considered a strong advantage. We offer a full-time employment contract Location – Poland; work model – remote Stable and long-term cooperation Well-defined career path at the European leader in engineering & IT consulting Opportunity to relocate and work in different ALTEN Polska branches After completion of the project, opportunity to engage in a subsequent one within the company Introduction and cooperation with dedicated Competences Manager Benefits Medicover medical care Medicover dental care Medicover Benefits platform Medicover Sport card Referral Program Layette for a newborn employee’s child Group life insurance Pension scheme We also offer cooperation based on a B2B or Contract of mandate (UZ). We also guarantee: Access to professional certifications with our technology partners (e.g. Google, ISTQB) Access to relevant industry events Access to the Knowledge Sharing Program Access to Referral program NOTICE : We kindly inform you that we will contact the selected candidates.