(Italian) Customer Operations Specialist (m/f)

Type of position: Full-time position Key languages: Fluent level of Italian Advanced English Sector: Customer Service / Technical Support About our Client: Do you love helping people and want a job that allows you to use your language skills? Are you passionate about customer service and comfortable resolving technical issues? We are looking for proactive individuals to join a multicultural company, striving to become the world's best internet and cell network provider. If you are looking for a new personal and professional adventure in one of the most committed sustainably growing businesses with people-first approach, this opportunity may be just perfect for you! The Offer: Resolve customer issues in a professional way; Manage to handle large volume of calls, emails and queries; Identify customers needs, anticipate recommending products and offering alternatives; Provide feedback, create reports and recap information; Advice on company information and details. Requirements: Fluency in Italian and excellent communication skills in English; Experience in customer support; Genuine care giver. Able to multi-task, proactive and good with time management; Strong in phone calls, email writing; Familiarity with Microsoft Office and Google suite tools. Benefits: Salary package with performance bonuses; Monthly transport and meal allowance; Private health insurance; Initial training, and continuous learning opportunities; Remote or Hybrid work model. The Process: 1. Submit your application and don't forget to send an updated CV; 2. Get a call by our Recruitment Specialist; 3. Start your interview process; 4. Get selected; 5. Start your journey!