Implementation Engineer

TO GET TIMELY UPDATES ON JOB OPENINGS, FEEL FREE TO JOIN OUR COMMUNITY @ https://www.industryacademiacommunity.com (4L+ MEMBERS FROM 35+ COUNTRIES) Job Overview: The Implementation Engineer will be responsible for managing the end-to-end implementation process of our products, ensuring that they are configured and integrated smoothly into clients environments. This role requires a combination of technical expertise, project management skills, and strong communication abilities. What's For The Candidate: Competitive salary based on experience. Opportunities for professional development and career growth. A collaborative and innovative work environment. KEY RESPONSIBILITIES: Flexible to do implementation of software and train customers on need basis Should be proactive in identifying different use cases of features Manage large number of incoming calls and should identify & asses customer's needs to achieve customer satisfaction. To perform thorough review of closed support cases on a weekly basis to measure process compliance Customer orientation and ability to adopt /respond to different types of customers. Ability to recognize ineffective customer service interaction, identify gaps in quality of service and drive initiatives to improve service quality. Ability to effectively prioritize and execute tasks to meet competing deadlines Requirements: Good Working knowledge of Microsoft excel Should have handled customer support for IT application remotely (Voice Support) Sound Knowledge of SQL Server, database Maintenance Knowledge in Healthcare Domain would be an added advantage Excellent communication skill. Hindi Must Openness to learn Good attitude to put extra efforts to complete the tasks. Willing to travel Strong interpersonal skills and ability to work in a team environment Job Location: Chennai, In-Office Note: For our vision, our Flagship Event ' IAC VISION 2030 ' would provide employment and career opportunities for millions of job-ready interns, freshers and professionals in our Industry Academia Community (IAC). By submitting your application you confirm that you are a member of IAC or give your consent to add you to the IAC platform as a member of Industry Academia Community.