Polish & German Customer Support Specialist - 100% remote

Remote Work from Home (Poland-Based) 🌍 Bilingual Customer Support Specialist (Polish & German) Are you fluent in Polish and German and looking for a fully remote position with a well-established German company that has a strong and stable customer base? If you value flexibility, professional growth, and the comfort of working entirely from home – this opportunity is for you. We are expanding our 100% work-from-home team and are looking for customer-oriented professionals based in Poland who want to build their career in an international environment – without commuting, without relocation, and with full technical support provided. 💼 What You’ll Do As a Customer Support Specialist, your day-to-day activities will include: 🗣️ Provide customer service via inbound calls and electronic communication, ensuring every interaction is helpful, friendly and professional 🧠 Identify customer needs, search for information, and offer clear guidance using available systems and resources to ensure customer satisfaction 🎯 Resolve customer inquiries and issues with professionalism and a solution-oriented approach. 💬 Handle customer inquiries through various channels – phone, email and potentially chat – with accuracy and empathy. 📊 Log and document interactions accurately in internal systems (CRM, support tools) to help maintain service quality and follow-up. 🌍 Who We’re Looking For We’re seeking someone who: Is fluent in Polish and German with native-like pronunciation and communication skills – able to speak naturally and professionally in both languages. Has basic English skills to communicate with members from the team. 📍 Lives in Poland and is looking for a flexible remote position. 💡 Has a customer-focused mindset , excellent listening skills, and the ability to communicate solutions clearly and with empathy. 🧠 Is comfortable using several systems at once and learning quickly. 💬 Is customer-focused, empathetic, and communicative , with a positive attitude and a problem-solving mindset. 📈 Has previous experience in customer support or contact center roles. ✨ What You Can Expect 🕐 Flexible working hours – Monday to Friday: 08:00 a.m. to 08:00 p.m. CET, Saturday: 08:00 a.m. to 04:00 p.m CET. 🤝 Integration into our supportive Expert Community of professionals. 💵 Reliable and on-time payments for your work. 📚 Comprehensive onboarding and ongoing training to help you succeed and grow your skills. 🌍 A remote, international work environment where your contributions are valued. 🏡This is fully remote , long-term home-office work with structured onboarding to set you up for success from day one. 📈 Opportunities for professional growth and career development . Application process Simply click "Apply now" and answer a few questions in our application form. We will then invite you to a video interview or phone interview. If we both feel it’s a good fit, we’ll clarify contractual details, provide training on data protection, and welcome you to our community after the initial onboarding. Originally posted on Himalayas